Posts Tagged ‘outsourcing risks’

Laptop Containing PII of 1 Million+ People Sold On eBay for $141

Saturday, August 30th, 2008

I’ve been doing a lot of work with data retention and disposal policies and procedures lately, remembering the silly things I have read about with regard to organizations getting rid of their computers, such as selling their computers on eBay when they no longer need them…without removing the information! This is certainly not a phenomenon that is confined to the U.S.
Lo and behold, another situation has happened where an organization sold their old computer on eBay…for a bargain at £77 ($141), and it contained a a huge amount of personally identifiable information (PII), including credit card applications, on what is reported to be as many as over 1 million customers. Here are a few excerpts from the report in Forbes…


Outsourcing and Customer Service Thoughts…

Friday, July 11th, 2008

Over this past week I had some interesting (to me any way) experiences related to customer service and some of the general business risks of outsourcing…


PII for 60,000 Lost In Yet Another Incident: Know How To Address The Risks Involved With Entrusting PII To Business Partners

Thursday, September 13th, 2007

Yesterday yet another incident occurred where a business partner / vendor lost the personally identifiable information (PII) for which they had been entrusted. Americhoice sent a CD containing the PII of 67,000 individuals to TennCare via overnight UPS delivery.