Posts Tagged ‘ITIL’

A Roadmap For Successful ITIL Implementation

Thursday, January 17th, 2008

The final chapter of my ebook, “The Shortcut Guide to Improving IT Service Support through ITIL” was just released!


Supporting Compliance With ITIL

Tuesday, December 18th, 2007

Organizations have faced legal and regulatory requirements for literally decades. However, IT compliance is relatively young.
U.S. healthcare organizations reacted with alarm over the passage of the Health Insurance Portability and Accountability Act (HIPAA) of 1996. The U.S. financial organizations soon followed suit with their reaction to the passage of the Gramm Leach Bliley Act (GLBA), also known as the Financial Modernization Act, of 1999. But probably the biggest whammy felt by the largest numbers of organizations was the passage of the Sarbanes Oxley (SOX) Act of 2002.