A recent news report from New Zealand, “Safety of personal info worries Kiwis” highlighted how business safeguards and privacy practices impact customer trust, and subsequently retention.
A recent New Zealand Privacy Commissioner survey found, among other things:
Posts Tagged ‘customer privacy’
How to Use Privacy as a Business Differentiator & To Maintain Trust
Tuesday, September 16th, 2008Retail Locations Have Unique Challenges With PCI DSS Compliance
Friday, July 27th, 2007I’ve been intrigued lately with PCI DSS compliance. It has all retailers on edge, has multiple vendors drooling, and has spawned new laws and bills, such as in Minnesota and Texas. I’ve had interesting discussions about it with those who process credit card payments, and I’ve been doing some research into the various issues.
PCI DSS and Identity Theft
Monday, July 23rd, 2007Over the past month or so I’ve been discussing the Payment Card Industry (PCI) Data Security Standards (DSS) with some of my information assurance practitioner friends and colleagues and what they’ve been doing to meet the requirements and accompanying challenges. I was thinking about some of the issues over the weekend.
Norman Borlaug: A Great Role Model for the Power of One
Thursday, July 19th, 2007I have heard many information assurance (IA) professionals, when they are feeling frustrated, angry, or whatever other negative feelings we all have at one time or another, say what they are doing is not making a difference, or say they feel they are looked down upon by others in their organization as a “necessary evil.” They often feel that one person cannot make a difference.
UK Annual Privacy Report: Businesses Need To Give Individuals Access to Their PII, and More Awareness and Training Is Needed
Wednesday, July 18th, 2007Identity Theft: More Info On Fallout From The TJX Breach
Wednesday, February 7th, 2007The Akron Beacon Journal reported February 5 more impacts of the massive TJX breach that occurred late in 2006 that may have impacted over 40 million individuals according to the Wall Street Journal.
PCI DSS and GLBA Compliance & Privacy Breach: Lawsuits Filed Against TJX
Sunday, February 4th, 2007Let’s look at the events that have occurred with the recent TJX computer hack and resulting privacy breach and identity thefts:
Puget Sound Energy Ordered to Pay $995,000 For Selling Customer Personal Information
Tuesday, January 30th, 2007Puget Sound Energy, Washington state’s largest electricity and natural gas utility, with over 1 million customers in 11 western Washington counties, was ordered to pay a total of $995,000 in fines for selling their customer information to marketing companies over a five year period. Only 18,992 of the transferred calls during the five years of the marketing program–from November 2001 to March 2006–were subject to penalties because of a two-year statute of limitations, according to the commission statement.
