Posts Tagged ‘customer service’

Don’t Be Penny Wise and Privacy Foolish

Monday, June 17th, 2013

“We Can’t Afford Security and Privacy!”

Recently I was speaking to a healthcare executive (a hospital Chief Financial Officer) at a conference where I had talked in one of the sessions about the needs for information security and privacy not only for compliance reasons, but also to mitigate risks to the business. He seemed a bit short with me when he approached.

Him: “I wish (more…)

I Don’t Need No Stinkin’ BA Agreement…or Do I?

Friday, May 31st, 2013

Last week one of my Compliance Helper clients that is a health insurance company asked me the following question (slightly modified to protect their identity):

For the past two years, we have tried to get business associate (BA) Agreements from some of our BAs. They will not (more…)

I See Business Associates…Do You See Yours?

Wednesday, May 29th, 2013

I’m getting a lot of déjà vu vibes lately with the old-ish Bruce Willis movie with the catch phrase “I see dead people.” (Remember that?) Only my twist on this phrase for the past few years is, “I see business associates.” A big problem is that (more…)

Don’t Treat Privacy Breach Victims like a Spurned Lover

Wednesday, May 1st, 2013

A new data breach research report is out, and it is a good read.  This is the annual Experian/Ponemon Institute “Is Your Company Ready for a Big Data Breach?” report.  I want to focus on one of the findings in that report; that most organizations are not willing to assist those affected by a breach of their personal information. (more…)

Domain Name Issues And Related Business Risks

Wednesday, December 12th, 2007

I have learned a lot about domain name maintenance and management issues over the past week! As a follow-up to my blog post yesterday, I have since discovered that as a result of a divestiture *two* registrars claim control of my domain (that I created and have owned and used since 2002); one in Australia has primary control, and the one I have always communicated with in Washington state has secondary control…I never knew this before.


Know What You’re Buying…for Computer Service Contracts as Well as Security and Privacy Products

Wednesday, May 16th, 2007

This morning I was watching Good Morning America (GMA) with my sons before they left for school. Noah said, “Hey, they’re talking about my computer!”