Posts Tagged ‘customer service’

Don’t Be Penny Wise and Privacy Foolish

Monday, June 17th, 2013

“We Can’t Afford Security and Privacy!”

Recently I was speaking to a healthcare executive (a hospital Chief Financial Officer) at a conference where I had talked in one of the sessions about the needs for information security and privacy not only for compliance reasons, but also to mitigate risks to the business. He seemed a bit short with me when he approached.

Him: “I wish (more…)

I Don’t Need No Stinkin’ BA Agreement…or Do I?

Friday, May 31st, 2013

Last week one of my Compliance Helper clients that is a health insurance company asked me the following question (slightly modified to protect their identity):

For the past two years, we have tried to get business associate (BA) Agreements from some of our BAs. They will not (more…)

I See Business Associates…Do You See Yours?

Wednesday, May 29th, 2013

I’m getting a lot of déjà vu vibes lately with the old-ish Bruce Willis movie with the catch phrase “I see dead people.” (Remember that?) Only my twist on this phrase for the past few years is, “I see business associates.” A big problem is that (more…)

Don’t Treat Privacy Breach Victims like a Spurned Lover

Wednesday, May 1st, 2013

A new data breach research report is out, and it is a good read.  This is the annual Experian/Ponemon Institute “Is Your Company Ready for a Big Data Breach?” report.  I want to focus on one of the findings in that report; that most organizations are not willing to assist those affected by a breach of their personal information. (more…)

Domain Name Issues And Related Business Risks

Wednesday, December 12th, 2007

I have learned a lot about domain name maintenance and management issues over the past week! As a follow-up to my blog post yesterday, I have since discovered that as a result of a divestiture *two* registrars claim control of my domain (that I created and have owned and used since 2002); one in Australia has primary control, and the one I have always communicated with in Washington state has secondary control…I never knew this before.

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Know What You’re Buying…for Computer Service Contracts as Well as Security and Privacy Products

Wednesday, May 16th, 2007

This morning I was watching Good Morning America (GMA) with my sons before they left for school. Noah said, “Hey, they’re talking about my computer!”

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