Imagine this; what if you were given training just one time, in a 1-hour session with no hands-on practice, for how to do first aid and give CPR and then were never given more training or reminders about how to do first aid and CPR…two years later would you be able to competently perform first aid when someone needed it? Probably not. Probably not even 1 year later, or even 6 months later.
People need to have regularly scheduled training and ongoing awareness in how to do activities competently. You cannot expect to give a 1-hour, often poorly-constructed, training course about information security or privacy and the have the people taking the training know what to do weeks or months or even yeas later. However, this is the situation that occurs in a very large portion of organizations.
It is no wonder that the majority of security incidents and privacy breaches occur as a result of lack of knowledge and mistakes.
Here is the third part of the third article, “Providing Call Centers with Information Security and Privacy Education,” in my July issue of IT Compliance in Realtime, that speaks to this issue…

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Need more reasons from my post from yesterday about why call centers need targeted training and ongoing awareness?
If so, then here is the second part of the third article, “Providing Call Centers with Information Security and Privacy Education,” in my July issue of IT Compliance in Realtime…

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Think for a few moments about the area in your company that has the most, or close to the most, direct contact with your customers and consumers…

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