Need more reasons from my post from yesterday about why call centers need targeted training and ongoing awareness?
If so, then here is the second part of the third article, “Providing Call Centers with Information Security and Privacy Education,” in my July issue of IT Compliance in Realtime…
Posts Tagged ‘IT training’
Call Center Folks Have Huge Amounts Of Access TO PII
Thursday, July 24th, 2008The Area With The Most Customer Contact Usually Has The Least Information Security and Privacy Training
Wednesday, July 23rd, 2008Think for a few moments about the area in your company that has the most, or close to the most, direct contact with your customers and consumers…
Are You Providing Targeted Training For IT Personnel?
Tuesday, July 22nd, 2008If I’ve said it once, I’ve said it a million times, but I’ll say it again…
Providing general information security and privacy training to all personnel is good, and should be done! However, you ALSO need to provide targeted training, and ongoing awareness communications, to different groups throughout your organization based upon their job responsibilities that involve information assets and personally identifiable information (PII).
