Over the years I’ve found while doing website privacy policy reviews and gap analyses that a large portion of organizations make promises within their posted web site privacy policies that they do not support by internal procedures, and that they do not provide internal personnel training and awareness communications for; a huge risk!
I’ve also found that many organizations have online contracts for their web site customers that are in conflict with their posted privacy policies.
Most web sites have some type of legal contract that is presented to site visitors for any number of reasons. Do your web site visitors actually read them? It probably depends upon how the contracts are presented to the web site visitors, and how the wording is constructed.
Are the contracts written clearly? Or, could they be interpreted in multiple ways? Or trick people into thinking they are agreeing to something other than what the legalese is trying to obligate them to agree to?
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