The final chapter of my ebook, “The Shortcut Guide to Improving IT Service Support through ITIL” was just released!
It is Chapter 5, “A Roadmap for Successful ITIL Implementation.”
Within this chapter I cover the following topics:
* Start with CMDB or start with process
* Ways to achieve quick ROI
* How to choose tools that offer seamless integration to reduce integration risks
If you read it, please give me your feedback!
Tags: awareness and training, CMDB, Information Security, IT compliance, ITIL, policies and procedures, risk management, security awareness, security training